It's built for your business

SkyBase is an online database platform that can be configured for your unique business requirements. It can be as large or as small as you need it.

Each App is its own database, which has various interfaces that collect or process data relevant to that app. These interfaces are completely customised to your app’s requirements. Each App has its own dashboard with a pre-filtered list of entries, which can then easily be re-filtered on the same screen to show exactly what you are looking for.

Each App entry can evolve over its lifespan with date-stamped journal entries and audited updates.

Each App can be related to entries in other apps, for example each staff member can be linked to their tasks, or each client can be linked to their product orders.

SkyBase offers: Data Storage and operational or reporting retrieval, Inbound and Outbound email and SMS, Chat system, Mass Emailing, API connections, File Storage, Journals, Secure Access (entry and area-specific), AI Calendaring, Reminders and Managed Staff Task and Delegation Systems.

Sympact manages the system for you. The configuration and evolution is done through consulting with you and your team to ensure the best solution is delivered. You also have the option to self-manage all or part of the configuration and expansion as required.

The SkyBase Concept

Enter data through an access-controlled bespoke interface screen with dropdown boxes, auto-complete options and other easy to use and intuitive controls. Or receive data via a simple webform.

This data becomes a database record, which can hold uploaded files, attachments, curated task lists, time-stamped journal entries and two-email email communications.

Database records can be linked to records from other databases. For example, a record in a Projects database can be linked to the relevant client in a Clients database. Viewing the Client record would then show all Projects linked to that client.

Database records can be viewed in filtered tables, drag-and-drop kanban boards, consolidated calendars and many different types of reports.

The App Data Entry Interface and Editor

The data entry and editing screen is designed for maximum efficiency. It shows the fields in a logical order, includes expand and collapse sections for data that is not always used, and allows drop-down boxes (which can be populated with entries in another source app) to ensure data is consistent.

Detail boxes are full rich text editors that allow you to format text like you would in a program like Microsoft Word. Tabs can also separate content into common areas and make large field lists manageable.

This is an example of a custom-built data structure for an app item including linked items, dates, dropdown selections, task list, a journal, a progress bar and a document editor.

The Dashboard

The dashboard displays a range of customisable graphs, tables, status alerts, news items, and images upon login. You can tailor the dashboard for different user types, ensuring each viewer sees information that’s relevant and meaningful to them. Widgets can be customised in terms of content, width, colour, and icons - balancing both aesthetics and functionality.

The List

Select an App and view a pre-filtered list of entries, showing highlights of the data in an easy to read table. Search within the existing list, or use the configurable filter options along the top to adjust the list to suit your current purpose.

Quick Add

Entering data can sometimes be a burden, so SkyBase has a quick add feature that allows the minimum data to be entered in one line directly from the dashboard. It enters pre-set data into certain fields and allows you to edit the entry at a later time to add the remainder of the details. Entries can also be updated in bulk similar to editing a spreadsheet.

File Storage

Files can be uploaded to any entry, making supporting documentation easily accessible from within the record. Files can be downloaded, or - if browser-compatible formats like text files, PDFs, or images - they can be opened directly on-screen alongside the editor fields for convenient reference.

SkyBase's innovative Upload Staging tool lets you upload files in bulk and quickly assign them to new or existing database items - saving time by avoiding the need to upload documents individually.

Auto-Fill

Some fields require the same data to begin with, or when they reach a certain timeframe, so SkyBase has an auto-fill system with predefined content. Simply click the auto-fill button above such fields and the content is automatically added. This provides consistency in your data as well as increased speed and efficiency in the data entry process.

Linked Items

App entries can be linked to associated items. This means relationships between entries can be created and links followed from one app entry to another entry in a different app through the common data. A good example of this is linking sales to the responsible staff member, or linking a staff member to the assets they use.

Journal Entries

Each app entry has its own self-contained journal system. Add time-stamped notes, comments or updates to each entry, or copy and paste relevant content into the journal’s expanding textbox. Journal entries can also be automatically entered based on entries on other apps.

Produce an AI-generated summary of the entire journal to review the history without having to read each separate entry.

Install as an App

SkyBase is also available as a Progressive Web App (PWA) which can be installed on a computer, smartphone or tablet. This allows some offline functionality as well as ease of access on your mobile devices.

Mobile-Ready

The SkyBase system is designed for easy use via desktop or mobile devices, so you can view and edit items on the road as simply as you can at your desk. This means SkyBase can be used for any role that requires data entry whilst in the field.

Authentication

SkyBase offers two extended authentication options: Multi-factor authentication (utilising an email or SMS 6-digit code) or Microsoft 365 Single Sign-On through Microsoft Entra.

Access Control

Access to Apps and App Entries can be controlled through a user permission system. You can create an unlimited list of access levels to be assigned to your users. This allows you to, for example, record management-level information that is not visible to operational staff.

Data Encryption

The SkyBase experience is delivered over HTTPS for end-to-end encryption, however additional app-level data encryption (for data at rest) is used per field for maximum security and efficiency. Encryption uses AES256. This Advanced Encryption Standard is a symmetric block cipher that the U.S. government selects to protect classified data.

Archive and Rollback

Fields of significance can be set to archive after each save. This means if a rollback is required, the entry can be easily restored to a previous state.

AI Scheduling System

SkyBase uses a powerful inbuilt artificial intelligence scheduling system to automatically adjust task and item scheduling based on app fields such as priorities, entry dates, item specifics and workload preferences. This is SkyBase’s own AI system and does not link to any external AI provider.

Drag-and-Drop On-Screen Calendar Grid

A full monthly grid-based calendar will display items that have date fields. The calendar can also be opened in week-view and daily-view. Calendar entries can be dragged and dropped to different dates, which updates the date fields in the entry.

Share and Embed Calendars

The calendars can be shared with anyone (inside or outside of your organisation), and the shared calendar link can be used to embed the calendar into other programs such as Google Calendar or Outlook. This is for viewing only and calendar items cannot be edited by the external party.

Drag-and-Drop Kanban Boards

SkyBase can provide a visual list of your app’s items using a kanban board interface that allows you to drag and drop between sections of the screen to effect changes to the item’s properties. For example, use a kanban of the app’s priority field to move items between priorities. Kanban boards for each app, and each app’s fields can be created to visually represent any situation that needs drag and drop management.

Kanban boards can also be created to manage items from multiple apps assigned to a list of staff.

Email Conversations

One of the biggest issues with an information management system is the fact that content of emails are often left in mail programs and not included in the life cycle of a database entry.

SkyBase streamlines communication by allowing you to email contacts directly from within the system. Replies are automatically captured in the corresponding app entry, keeping everything organised in one place. A copy of each email is also sent to your inbox for reference. For added convenience, recipients can choose to reply via a simple web form.

The AI-generated summary of the entire email chain can provide a quick overview of where the relationship, project or deal is at.

Live Chat

SkyBase has a built-in chat system that allows timely and distraction-free communication using a messenger-type chat system. Chats are secure and can be one-to-one or in groups. Group access is controlled per user.

Bulk Email

SkyBase allows newsletter-style, transactional, bulletin or regular-looking emails to be sent to bulk contacts based on app and entry filters. Emails can be composed and then used and reused. Email signatures with logos can be automatically added to each email based on the user performing the process.

Date-Based Emails

Emails can be composed and then set to be transmitted once in the future, or every day, week, month or year. This allows the system to use emails to communicate timely information with staff or customers without you having to remember each time.

Item Reminders

Add a reminder on any database item (Eg: Project, Client, Enquiry) to send an email reminder to any person you choose, with a link to the item and details about the reason for the reminder. Set this to be sent at any day and time for maximum impact. This reminder can be sent internally or to a client or third-party.

AI Phone Answering

SkyBase can answer your phone calls in a natural Australian-accent voice, ask relevant questions and then insert the results directly into your databases. This is next-level automation and efficiency. You will also a summary of any calls, a text transcript of the entire conversation as well as the audio recordings.

Daily Reports

Reports can be set to send to nominated recipients every day. These reports can include the same contents of a dashboard. For example, they could email you a list of expiring licences, or a list of tasks due on that day.

Report Console

Reporting on your data is the most powerful part of SkyBase. The Report Builder will allow you to create tables and lists, statistics or full-page reports on any field and filter in your apps. You can reprint your reports whenever you choose in PDF or Excel format, or set your reports to be created and sent periodically.

Dashboard Reporting

The SkyBase dashboard offers fully configurable reporting, drawing live data from multiple apps. Reports can be displayed in tables, graphs, or a combination of both. Key metrics are colour-coded for quick, at-a-glance insights into your business performance.

Qualitative Reporting

Beyond generating tables and graphs, SkyBase can produce AI-generated qualitative reports. By analysing hundreds or even thousands of human-entered data, the system generates a clear, concise paragraph that summarises key themes, trends, and insights in natural language.

Timers

If your organisation relies on time-based logging or billing, SkyBase makes it easy with a built-in timer. Start and stop the timer as needed - even from a different device - and the recorded time is automatically saved within the relevant app item. Time totals can then be used for reporting, timesheets, or billing purposes.

Task Creation

Tasks with due dates, user assignment, priority levels, formatted notes and progress points can be created independently or assigned to app items. Tasks can also be automatically created by certain questions being answered in a nominated manner via Web Forms.

The below image shows the task list within a project item.

Task Viewer

A task viewer screen allows a user to view all tasks assigned to them (or other users if access levels allow). App items are also shown, and can be accessed via a link in the viewer table. App item-assigned tasks can also be accessed from the app item itself.

The below image shows a task viewer displaying all tasks for a user.

Task Reminders

Reminders can be sent via email when tasks are approaching their due date (30 days, 7 days, 1 day, 0 days) or overdue. Reminders will keep being sent daily until tasks are completed or adjusted.

Web Forms

One of the most important features of a Management Information System is the quality of the data entered into it. Web Forms allow people within and external to your organisation to enter data without needing to be logged in.

Web Form entries are saved directly as an app entry.

Web Forms can be configured to use the same fields as the app uses internally, or a subset of those fields with pre-set entries for the remainder of the fields.

Web Forms also allow people to add database entries without having to log in, so they can be used to facilitate entries from people who do not have a regular device. Webforms can also accept on-glass signatures for approval processes.

Customised links to Web Forms can be generated with pre-filled data, allowing users to skip entering information that’s already provided - such as their identity or location - making the process faster and more personalised.

Customer or Staff Dashboard

Allow people to access app items relevant to their actions through a web-based dashboard that does not need to be logged into. This saves time and ensures credentials do not interfere with data lodgement.

Dashboards allow people to see items, with a pre-configured set of fields shown on the screen, but also allow certain fields to be edited. App entry owners are emailed alerts when third-parties edit their content.

SkyBase can be linked to third-party systems that provide API interfaces.

This allows SkyBase to collect or share data with other systems used in your organisation such as human resource systems or accounting systems (SkyBase and Xero work well together). Interfaces can be built on request at additional costs.

Third party systems can also connect to SkyBase to provide controlled and secure outward data flow via an API.